FMB&T Case Study Essay

This case kick in is all close a verify by the name of FMB&T. Recently, the chief operating officer and prexy of FMB&T, marshall Pinkard, received an e-mail from a Vice President of the smart set, Ayishia Coles, who withal happens to be the companys Chief Information Officer. Ayishia describe to marshal with several frustrations. She was having worrys with her job because she didnt bring forth clear release responsibilities or government, which had caused her some trouble in how to deal with people who had go down to her for IT solutions. She had expressed that employees from several plane sections had come to her with problems she could not understand because they were poorly described. She had as well expressed that these employees that came to her judge immediate numbers, but when she tried to be an decision referr or facilitator, her efforts were not responded to with open arms. The an other(prenominal) divisions problems seemed to all be very complex and r equired a circumstances of time for the IT department to fix, which nettle the other departments in the argot. Ayishias last frustration seemed to be that the IT department seemed to simply playact in applications development and only had a duty to fix the problems of the other departments in the bank. She noted that the IT department had some solid ideas for business strategies involving IT developments, but their ideas seemed to be shunned or neglected. Marshall seemed to agree with Ayishia in her request for a formal copy of her authorities and responsibilities, but as well pondered the idea that maybe Ayishia had uncovered a major organizational problem throughout the bank.Ayishias main frustrations stemmed from her lack of a olfactory modality of authority, although she was an executive Vice President. It seems as though workers in the bank fork over a problem respecting her, and the study hints that it might be because shes even saucily and the employees argonnt as familiar with her and her duties yet. Ayishia may have asked for a formal copy of her duties and powers because she is new and urgencys something formal from the President to give her and the other employees throughout the company a feel for what her job exactly is. That agency Ayishia volition feel more confident in her actions and employees forget be more open to her help. If I am Marshall Pinkard, I come upon the positioning one(a) step at a time. On one hand, the feeling that Ayishia, amajor leader in the company, is not consider hints that maybe it is time for a massive redevelopment in the companys organizational structure. You can answer the argument that the power will get better with time, but there are other factors that show otherwise.There are problems within the IT department where they basically believe they are lab rats and do a lot of the dirty work for the other parts of the company, while their ideas about improving the bank as a whole seem to be ignore d. So Ayishia is a new executive and her department seems to be not only neglected but in addition under a lot of fire for performing under expectations. That situation poses quite the conflict for Pinkard in that maybe its just that Ayishia is new and hasnt fully settled in yet, like Marshall expected before he opened the e-mail. Maybe the IT department is just having a rough patch with the problems recently, which could possibly be fixed with minor adjustments. But, at the same time, the IT department seems to be integrated in a lot of the banks functions and they feel like the runt of the bank in that they are underused and their good ideas are going to waste.Maybe it is time for the bank to give the IT department more power or place them higher(prenominal) up in the order of the business. All of these factors will add to why Marshall will have to gather more information and make a decision very carefully. As far as Marshalls actions, his first should be to give Ayishia her form al list of responsibilities and authorities as soon as possible. She is the Chief Information Officer, so she should have complete control over the IT personnel and department as a whole, which she doesnt feel like she has. Next, since the situation is pretty delicate, I would deal that the best course of action for right now would be to humble the small adjustments for 6 months or so, and consequently assess the situation again. With that said, the bank has been growing with the way it has been currently organized, and a massive overhaul could result in bad news. Clarifying Ayishias roles and duties will hopefully make her life easier, and I would have to see how the bank will fight to her later on she is given that information. There are several other things that could have been the root of the problems Ayishia described, and now that I am aware of them, I want a audition period to see what exactly she was talking about and how to improve those problems. When reassessing the situation, I would take into account how the work environment changes in the trial period, taking note of how Ayishia workswith other employees. I would also take into account what troubles the IT department comes into when helping other members of the bank, and whether or not those troubles are due to the information system currently in place. In general, the main thing to do would be to see how the bank runs after Ayishia feels more comfortable with her job and evaluate the company before do a decision. As far as organization of the IT Department should go, I think that President of the large local branching has a focus that individual IT departments would save a lot of time and unnecessary work from corporate.However, the individual IT departments would need to be checked upon by corporate routinely and corporate should still have some controls over each department. Ayishias work scope would expand with making sure these departments are up to standard, but I would go with ind ividual IT departments at each branch. However, or else of getting rid of several employees in Ayishias department, I would delimit them all to work for the various branches and work as corporate delegates, since they are already familiar with how corporates system currently works. They would be the branchs link to corporate and deal with getting what the branch needs from corporate. That way, corporate still has some control, but each IT department could meet their individual needs faster as well.Overall, Ayishias situation has raised a cause for c formerlyrn and improvement through FMB&T bank. Ayishias troubles with her job will hopefully be fixed once she receives a formal copy of her responsibilities and authorities, which will be given to her immediately. Marshall Pinkard needs to handle this delicate situation carefully, since he has limited information. He needs some time to do a little trial and error to gather more information and test out making small adjustments here an d there. Once Marshall has seen what he needs to see, then it is time to assess whether or not a major overhaul of the banks organization is actually needed. Ayishias e-mail will hopefully bring the company to make the improvements it needs to.